Refund & Return Policy 🛍️✨
At Owl Soapery, we strive to ensure your satisfaction with our products. 🧼💛 If for any reason you’re not completely satisfied, we’re here to help! Please review our refund and return policy below.
Eligibility for Refunds/Exchanges 📝
- Items must be unused, in their original condition, and returned within 14 days of receiving your order.
- Unfortunately, we cannot accept returns on used items.
Shipping Costs 🚚💸
- Customers are responsible for the cost of return shipping.
- Owl Soapery does not cover return shipping fees.
Initiating a Refund/Exchange 📧🔄
To request a refund or exchange:
- Contact us at [email protected] within 14 days of receiving your order.
- Please include your order number and a detailed description of the issue.
Processing Time ⏳✔️
- Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund/exchange.
- Approved refunds will be processed promptly, and a credit will automatically be applied to your original payment method. 💳✨
Thank You for Supporting Owl Soapery! 🌟
If you have any questions or concerns, feel free to reach out to us at [email protected]. We’re happy to assist you! 💌