At Owl Soapery, we strive to provide a seamless shopping experience for all of our customers. Below, you’ll find the details of our payment policy to help answer any questions you may have.
Accepted Payment Methods
We accept a variety of payment methods to make your shopping experience convenient:
- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- Digital Wallets: PayPal, Apple Pay, and Google Pay.
- Buy Now, Pay Later Option(s): Afterpay (where available).
Payment Security
Your security is our top priority. All transactions are processed through secure payment gateways to protect your information. We do not store your credit card details on our servers.
Payment Timing
Payment must be made in full at the time of purchase. Orders will not be processed until payment has been successfully received. For custom orders, a deposit may be required before production begins, with the balance due upon completion.
Sales Tax
Applicable sales tax will be added to orders shipped within states where it is required by law. Tax rates are calculated based on the shipping destination.
Failed or Declined Payments
If your payment is declined, please double-check your payment details and try again. If the issue persists, contact your bank or payment provider. For assistance, feel free to reach out to us at [your contact email].
Refunds and Cancellations
Refunds for canceled orders will be processed back to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider. For our full refund and return policy, please refer to our Refund Policy.
Currency
All transactions are processed in USD. If you are shopping from outside the United States, please note that your bank may apply additional conversion fees.
Questions?
If you have any questions or concerns about our payment policy, please contact us at [email protected] or use our website’s contact form. We’re here to help!